Spa Policies

The house rules, in plain English.

Nothing here is designed to catch you out. These are the terms that let us hold your appointment, protect your therapist’s time, and keep everyone in the building safe.

Cancellations & rescheduling

Our cancellation policy is strict and enforced consistently for every client, without exceptions. By booking an appointment, you acknowledge and agree to the following terms. Monday–Thursday requires at least 24 hours’ notice. Friday–Sunday requires at least 48 hours’ notice.

Cancellations or rescheduling requests received outside the required notice period will be charged 50% of the full scheduled service price. This charge is non-refundable, non-transferable, and cannot be used as spa credit.

Cancelling or rescheduling on the day of the appointment will result in a 100% charge of the full scheduled service price, regardless of how many hours remain before the appointment. Same-day charges are non-refundable, non-transferable, and cannot be applied toward another appointment. Same-day appointments require a 50% deposit at the time of booking. If a same-day appointment is cancelled, rescheduled, or missed, the 50% deposit is non-refundable and will not be returned, transferred, or converted to credit.

No-shows are charged 100% of the full scheduled service price. The charge is non-refundable, non-transferable, and cannot be converted to spa credit. If you arrive late, your service may be shortened or modified to avoid affecting the next client, but the full service price remains due. If you arrive too late for the service to be performed, a 100% charge may apply.

Cancellation or rescheduling notice is only valid when it is received and recorded by the spa. Any deposit or prepayment does not replace or reduce this policy. This policy applies to all appointments, including those booked with gift certificates, gift cards, packages, service series, memberships, promotions, complimentary services, or prepaid services. Applicable fees may be deducted from the available service, package, membership, or gift card value and will not be reinstated.

This policy applies regardless of the reason for cancellation traffic, travel delays, work conflicts, forgotten appointments, or scheduling errors. Changing an appointment does not eliminate or reset a cancellation fee, and repeatedly rescheduling to avoid a fee does not reset the cancellation period.

By booking an appointment, you confirm that you have read, understood, and accepted this policy.

Gift cards

Gift cards may be used toward eligible spa services and packages and are subject to the spa’s terms and conditions.
Only one (1) gift card may be used per visit.
Gift cards cannot be combined, stacked, or used together with another gift card during the same visit.
Gift cards have no cash value and cannot be redeemed for cash except where required by law.
Gift cards cannot be used to purchase another gift card.
Gift cards purchased at a discount or promotional price cannot be combined with, applied toward, or used in conjunction with any other promotion, sale, special offer, discount, package discount, or promotional pricing.
Any remaining balance stays on the original gift card and may be used toward a future eligible service or package, subject to these terms.
Gift cards are subject to the spa’s cancellation and no-show policy.

By purchasing or using a gift card, you acknowledge and agree to these terms.

Spa Party Booking & Cancellation Policy

We look forward to celebrating with you! Spa parties require dedicated therapists, treatment rooms, and preparation. These policies help us give your group the time and attention it deserves.

Reservation & Deposit
A 50% deposit of the total party cost is required to reserve your date, time, and services. Your booking is confirmed once the deposit is received and we send written confirmation. The deposit applies toward your final balance.

Final Guest Count & Payment
Your final guest count, service selections, and remaining balance are due seven calendar days before your event. Bookings made within seven days require full payment at booking. Additional guests or services are subject to availability.

Cancellations & Refunds
Seven or more calendar days before the event: Cancel for a full refund, or transfer your deposit once to a new available date.
Fewer than seven calendar days before the event: The deposit is nonrefundable. Payments above the deposit will be refunded if cancellation occurs at least 72 hours before the event.
Fewer than 72 hours before the event, including same-day cancellations and no-shows: The full confirmed party cost is due and nonrefundable.

Rescheduling
One date change is permitted with at least seven calendar days’ notice, subject to availability. The new event must take place within 90 days of the original date. Later date-change requests follow the cancellation policy, and a new deposit is required to rebook.

Guest Count Changes
You may reduce your guest count until seven calendar days before the event, subject to any minimum party size or spend stated in your booking confirmation. After that deadline, the confirmed total cannot be reduced for absent guests or removed services. A replacement guest may attend, provided the booked treatment is appropriate for them.

Arrival
Please have all guests arrive 15 minutes early. Late arrival may shorten treatment time so other appointments can begin as scheduled. The full service price still applies.

Party Organizer
The party organizer is responsible for sharing these policies with all guests and ensuring the confirmed party balance is paid on time. If payment is not received by the deadline, the reservation may be released following written notice, with the applicable cancellation terms.

Changes by My Spa Joy
If we must cancel your event, you may choose a full refund or transfer your payment to another available date.

How to Request Changes
Please text 832-538-1218 (tel:832-538-1218) with your name, event date, and requested change. Notice periods are measured from your scheduled event start time; requests are dated when received. We will confirm changes in writing.

Please review and accept these terms before paying your deposit.

Your information

The details on your intake form are kept confidential and used only to deliver your treatment safely. We don’t sell your information. Marketing emails are opt-in and every one has an unsubscribe link.

These policies may be updated from time to time.

Something unclear?